Shipping & Returns

 

Shipping Information

We offer free shipping and delivery for purchases made in the contiguous United States. For large furniture orders that include several pieces we are happy to work with you and suggest you contact us before placing your order. We will contact customers with shipping information to coordinate delivery of all furniture products. Please be aware there are lead times on all our products.

Lead Times:

Furniture 2 to 8 weeks for individual items*

Quilts 2 to 4 weeks

Home Accessories 1 to 2 week lead time

Custom order production lead times vary by project but are determined upon finalization of the design with the client.

Expedited shipping is available upon request. Expedited shipping fees will be quoted to customer before charge is applied to their order.

Rush orders are available for a 50% upcharge on all orders.

 

Easy Returns & Exchanges

Your happiness is our number one goal. If you are in any way unhappy with your purchase, please contact us within 14 days of receiving your purchase and describe to us the issue and we will do our best to provide an easy return, exchange or otherwise agreeable solution. Custom orders cannot be returned.

WARRANTY
Should our furniture fail at any time during the life of the original owner because of workmanship or a failure of the materials, KHEM Studios will either repair or replace it.  Damages caused by anything outside the scope of typical residential use can also be sent in for repair at a fee.  Please contact the team to estimate repair cost and lead time.  Timing, price, and availability will vary depending on location.  Some wood species, finishes, fabric selections, and design modifications are excluded.

Questions? Call us at 347-39101604 or use our Contact page to get in touch.